Shipping & Returns


RETURNS & SHIPPING

RETURNS

We want you to be happy with your IASO Goods purchase.

Most new, unused items may be returned within 30 days of delivery for a refund. Items must be returned in their original condition.

If your order arrives incorrect, damaged, or defective, please contact us and we'll work with you to make it right. When the return is the result of an error on our end, we'll cover the return shipping cost.

How to Start a Return

Contact us with:

  • Your order number

  • The item you'd like to return

  • The reason for the return

We'll get back to you with return instructions.

Once your return is received and inspected, we'll process your refund to the original payment method. Please allow 3–5 business days for us to process an approved return. Additional time may be required for the refund to appear on your account depending on your bank or payment provider.

Factory Seconds

All Factory Second sales are final and are not eligible for return or refund due to cosmetic imperfections.

Factory Seconds are inspected for functionality before being sold. Cosmetic blemishes, machining marks, discoloration, practice logos, and other disclosed cosmetic irregularities are not considered defects.

If you believe you received a Factory Second with a functional issue rather than a cosmetic imperfection, please contact us.

LIMITED LIFETIME WARRANTY

Many IASO products are backed by our Limited Lifetime Warranty.

If you experience a manufacturing or functional issue with an eligible IASO product, contact us with information about the issue and we'll help determine the best next step.

Our products are designed to stay in use, and replacement components may be available when a full product replacement isn't necessary.

SHIPPING

Orders are carefully packed and shipped by our team in Essex Junction, Vermont.

Available shipping methods and rates are displayed at checkout based on your order and destination. Some products or destinations may be subject to shipping restrictions.

Once your order ships, you'll receive tracking information using the email address provided with your order.

For questions about an order, return, or warranty claim, please contact the IASO Goods team.

We're here to help.

 

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