FAQs

SHIPPING

When will my order be shipped?

Our products are made to order and in high demand. All products have a current lead time of 5 - 7 days from purchase date.

 

How do I qualify for free shipping? 

Just select free shipping at checkout. We offer free shipping for all US orders

 

Do you ship internationally? 

Yes, we offer worldwide shipping

 

What shipping methods are available?

We use USPS 3-Day Priority Shipping on US orders 

 

ORDERS

How can I track my order?

Your tracking number can be found in the confirmation email following your purchase. Enter your tracking number into the USPS website to check its status.

 

How can I cancel / change my order?

Please send an email to jamie@iasogoods.com with your order number and the reason to cancel or change your order

 

Do you offer any military or veteran discounts?

Yes, we offer a year-round 20% discount for all active and inactive military personnel with proof of service ID 

 

What is your return policy?

If you are not 100% fully satisfied with your purchase, we will honor a full refund

 

Do you offer wholesale pricing?

Yes, we offer up to 40% off retail on wholesale orders of 10 units or more. To order, email us at jamie@iasogoods.com. Learn more about our Wholesale Herb Grinders

 

PAYMENT METHODS

What payment methods do you accept?

We accept:

  • Visa, Mastercard, American Express and Discover
  • PayPal and PayPal Pay Later

 

When will I receive my refund? 

Refunds normally appear in your account 7 - 10 days after a refund has been issued

 

COMPANY INFO

What is your Limited Lifetime Warranty?

Our Limited Lifetime Warranty protects you from manufacturing defects or mechanical flaws that appear under normal use. In some cases, we will replace faulty parts or the entire product. 

 

Where are your products made?

Our products are made in Vermont, USA

 

What material are your grinders made from? 

Our grinders are made from regionally sourced 303 Grade Stainless Steel

 

PRODUCT HELP

How do I clean my Iaso Goods Grinder?

To clean your stainless steel herb grinder:

  1. Disassemble the grinder and remove any left-over plant material
  2. Soak the grinder in isopropyl alcohol for at least 30 minutes
  3. Rinse the grinder under hot water. If needed, use a pipe cleaner or small brush to remove any remaining resin

 

3 Piece vs. 4 Piece Herb Grinder - What is the difference?

A 3 Piece Herb Grinder without the middle chamber is a bit shorter in height, giving it a slight advantage in packability. A 4 Piece Herb Grinder lets you easily separate your ground herb from your kief. It uses an additional chamber containing a thin mesh screen that only allows the kief to pass through into the kief catcher.

 

What is a kief catcher?

A kief catcher is the bottom chamber in the herb grinder below the screen. It collects trichomes to be used separately from or in combination with ground herb. 

 

Do you offer custom engravings? 

Yes we do, for inquiries on custom engravings, please email us at jamie@iasogoods.com

 

How much is a herb grinder?

Our herb grinders range in price from $79.99 to $169.99 MSRP. 

 

Where can I buy a grinder for herbs?

You can buy Iaso herb grinders on our website, and at many headshops and smokeshops near you. For an updated list on locations near you, please email us at jamie@iasogoods.com

 

What is a herb grinder?

A herb grinder is a tool used to grind herbs to a uniform consistency. Ground herb is easier to smoke and use in recipes. 

 

What is the best material for a herb grinder?

Medical grade stainless steel is the best material for a herb grinder. Stainless steel is safe, non-reactive and non-toxic, and highly durable. 

 

Do you need a grinder for herbs?

If the consistency of your herbs matters to you, you will need a grinder for herbs. You can use scissors to snip up your herbs, you can crush the buds to pieces with your fingers, but only a grinder for herbs will give you a uniform consistency.

 

Why use a grinder for herbs?

Using a grinder for herbs improves your smoking experience. A grinder lets you easily grind your herbs to a uniform consistency in just seconds, and can double as a storage container and kief catcher.

 

Does grinding herb affect potency?

No, grinding herb does not affect the potency. However, the potency of the herb is affected when it is exposed to light and oxygen over time. 

 

When should you grind your herb?

For best results, you should grind your herb shortly before using it. Store the herb in a sealed herb grinder or storage container. 

 

How to clean your chillum:

To clean your chillum, soak it in isopropyl rubbing alcohol for a few hours. This loosens and removes the majority of the resin and residue. Use a brush or pick to remove any remaining material.

 

How to clean your one hitter:

To clean your one hitter, soak it in isopropyl rubbing alcohol for a few hours. This loosens and removes the majority of the resin and residue. Use a brush or pick to remove any remaining material.

 

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