SHIPPING
When will my order be shipped?
Our products are made to order and in high demand. All products have a current lead time of 5 - 7 days from purchase date.
How do I qualify for free shipping?
All orders $100+ qualify for free shipping at checkout
Do you ship internationally?
Yes, we offer worldwide shipping
What shipping methods are available?
We use USPS Ground Advantage on US orders
ORDERS
How can I track my order?
Your tracking number can be found in the confirmation email following your purchase. Enter your tracking number into the USPS website to check its status.
How can I cancel / change my order?
Please send an email to jess@iasogoods.com with your order number and the reason to cancel or change your order
Do you offer any military or veteran discounts?
Yes, we offer a year-round 20% discount for all active and inactive military personnel with proof of service ID
What is your return policy?
If you are not 100% fully satisfied with your purchase, we will honor a full refund
Do you offer wholesale pricing?
Yes, we offer up to 50% off retail on wholesale orders of 10 units or more. To order, email us at jess@iasogoods.com. Learn more about our Wholesale Herb Grinders
PAYMENT METHODS
What payment methods do you accept?
We accept:
- Visa, Mastercard, American Express and Discover
- PayPal
When will I receive my refund?
Refunds normally appear in your account 7 - 10 days after a refund has been issued
COMPANY INFO
What is your Limited Lifetime Warranty?
Our Limited Lifetime Warranty protects you from manufacturing defects or mechanical flaws that appear under normal use. In some cases, we will replace faulty parts or the entire product.
Where are your products made?
Our products are made in Vermont, USA
What material are your grinders made from?
Our grinders are made from regionally sourced 303 Grade Stainless Steel
PRODUCT HELP
How do I clean my Iaso Goods?
- Disassemble the grinder/chillum/piece and remove any left-over material
- Soak your Iaso in isopropyl alcohol for at least 30 minutes
- Use a pipe cleaner, toothpick, or small brush to remove any remaining resin
- Rinse under hot, soapy water
- Dry thoroughly before reassembling
Do you offer custom engravings?
Yes we do, for inquiries on custom engravings, please email us at jess@iasogoods.com